Linda Boucher’s
Customer Privacy Notice
This privacy notice explains what personal information I collect and how I use it to provide my services. It outlines how I securely handle your data, in accordance with UK data protection laws.
Information I Collect:
I collect the following information from you to fulfill your order and manage my business:
Contact Information: Names, email addresses, phone numbers, and social media handles.
Order Details: Postal addresses and purchase history.
User Information: Website usage and analytics (including cookie tracking).
Artwork Photos: Photographs you submit for the creation of your custom portrait.
Feedback: Customer reviews and testimonials.
Payment Details: Financial information as necessary to complete a transaction (e.g., for refunds or secure payments via bank transfer or PayPal).
The Lawful Basis for Using Your Data:
My lawful basis for collecting and using your data is legitimate interests. The personal information I collect is essential for providing my services and managing my business. My legitimate interests include:
Communication: To communicate with you regarding your inquiry, commission, or delivery.
Fulfilling Your Order: To securely store photos of your pet for the sole purpose of creating your artwork and to collect delivery details to fulfill your order.
Marketing and Analytics: To promote my artwork (with your consent) and to improve your experience on my website through the use of third-party services like Google Analytics.
I do not sell your personal data to any third-party companies.
How I Use and Protect Your Photos
I understand that the photos you send me are personal and valuable. I want you to feel completely confident in my process.
For Artwork Creation: Photos are used exclusively for creating your commissioned portrait.
For Marketing: I will never share your photos or the final artwork on social media or for any other marketing purpose without your explicit permission. I will contact you directly to ask for your consent first.
Secure Storage and Deletion: Client photos are stored on secure cloud storage. I will permanently delete your photos after a specific period, but you can request that your photos be deleted at any time by contacting me directly.
Who I Share Information With
I share your personal information with third parties only when it is essential to provide my services.
Courier Services: I share your name and delivery address with courier companies (e.g., Royal Mail) to ship your final artwork.
Google Services: I use Google as a third-party service provider to host my email, client photo uploads (Google Drive), and website analytics.
Social Media: I may share content on social media with your explicit consent.
Employees or Contractors: If necessary, I may share postal details with a contracted assistant to help with shipping orders.
Payments
Payments are made through bank transfer or PayPal. I do not store your bank or card details as a normal part of my service. Please do not send me your banking or card information via email or social media messages. In the event I need to issue a refund, I will arrange a secure method of doing so with you directly.
Sharing Information Outside the UK
Your personal information may be transferred outside the UK when using third-party services. Google, for example, is a US-based company. I ensure that these transfers comply with UK data protection law by using a legal mechanism called the Addendum to the EU Standard Contractual Clauses (SCCs).
Your Data Protection Rights and How to Complain
You can request that I stop, review, inform you of the information I hold, or delete your data at any time by contacting me using the contact details at the top of this notice.
If you are unhappy with how I have used your data, you can make a complaint to the Information Commissioner’s Office (ICO).
ICO's address
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113